Check Your Package
Upon receiving your package, please check its contents—even if the shipping packaging appears undamaged.
If You Discover Damage to the Goods
File a complaint with the supplier, HAAS+SOHN Rukov s.r.o., via email at reklamaceMhaassohn.com or by phone at +420 412 510 101.
Deadline for Filing a Complaint
A complaint must be filed without undue delay after the reason for the complaint has been identified, but no later than within the following timeframes:
- In the event of a lost shipment, the customer is required to file (report) a claim no later than twenty (20) days from the date the shipment was handed over to PPL.
- In the event of partial loss or damage to a shipment, the customer is required to file (report) a claim no later than three (3) business days from the time of delivery.
- In the event of any other breach of contract, the customer is required to file (report) a claim no later than twenty (20) days from the date the breach is discovered.
Photos Required to File a Claim
- A photo showing the exterior packaging as a whole
- A close-up photo of the damaged area on the packaging
- A photo of the PPL/DHL shipping label
- A photo showing the packing material and the placement of the item inside the package
- A photo of the damage to the item
- A photo of the item’s serial number
If you fail to provide the above-mentioned photos, your claim request will not be considered.